Every year over 30 million customers visit the Department of Motor Vehicles (DMV) field offices. Staff reductions in recent years have caused average customers wait times to grow significantly, from 35 minutes in 2001-02 to a projected 80 minutes in 2004-05. We recommend that the Legislature reexamine the levels of service to be provided by DMV. If the Legislature determines that current wait times and overall service levels are unacceptable, we recommend the Legislature restore selected field office positions